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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Principles | - Design methodologies
|
| Security and Network Design | - Security best practices
|
| Avaya Midsize Solution Fundamentals | - Solution components and capabilities
|
| Collaboration and Unified Communications | - Communication services integration
|
Avaya Midsize Solution Design Sample Questions:
Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?
- A. Agent Dashboards
- B. Custom reports
- C. Realtime
- D. Recording Library
Correct Answer: A 🗳️
Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
- A. Avaya Communicator for IOS
- B. Avaya one-X Communicator for Windows
- C. Avaya Communicator for Windows
- D. Avaya one-X Communicator for Mac
Correct Answer: D 🗳️
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
- A. Preferred Edition with VMPro and an IP Office CTI license
- B. Preferred Edition with VMPro
- C. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
- D. Essential Edition with an external PC to run Avaya Call Reporting
Correct Answer: C 🗳️
With Avaya Spaces, which statement is true about the what users can do?
- A. Only the Owner/Admin level users can video call.
- B. All levels of users can text chat and video call.
- C. Guest level users can only text chat other users.
- D. Only Member level users and above can video call.
Correct Answer: D 🗳️
A company's IT staff often works from remote locations.
What is required for them to manage the Avaya IP Office Platform remotely?
- A. The Avaya Secure Access Link (SAL)
- B. VPN access to the corporate network and an IP Office System Monitor
- C. VPN access to the corporate network and a web browser
- D. VPN access and the System Status tool
Correct Answer: B 🗳️
