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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Design | 60% | - Order capture, quoting and fulfillment design - Design scalable product catalog and data model - Asset management and MACD flows - Migration strategy and data quality - Sprint planning and story prioritization |
| Topic 2: Delivery and Implementation | 16% | - Integration and deployment best practices - Feature assessment: out-of-the-box vs custom - Solution validation and optimization |
| Topic 3: Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
Salesforce Communications Cloud Accredited Professional Sample Questions:
Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows
* They often need to refer back to their documents for routine customer requests
* They are able to handle the majority of customer request themselves despite of current challenges
* Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?
- A. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.
- B. Leverage the CPQ cart for all cases minimize the implementation effort
- C. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
- D. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
- A. Customizations using CPQ Hooks
- B. Adjustment using Context rules
- C. Promotions
- D. Discounts.
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
- A. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
- B. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
- C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
- D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence
Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?
- A. Context Rules
- B. Attribute Rules
- C. Compatibility Rules
- D. Advance Rules
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
