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Skills Tested in the MB-240 Exam
The first thing every candidate should do is review the full list of exam topics. So, the Microsoft Dynamics 365 Field Service test checks a deep understanding of the configuration of field service apps as well as the configuration of a product, service pricing, and bookable resources. Moreover, each test-taker should have an in-depth insight into the management of work orders including incidents, agreements, and inspections. Then, everyone should be experienced in how to schedule and dispatch work orders using schedule boards and Schedule Assistant alongside the configuration of the Universal Resource Scheduling. And the expertise in the management of field service mobility in the new Power Apps-based mobile applications and its configuration will be tested as well. It should be noted that this exam does not cover questions regarding the Xamarin-based mobile application. And finally, the Microsoft MB-240 will measure your ability in the management of inventory and purchasing together with the implementation of Connected Field Service.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam
Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:
1. Configure field service applications (20-25%)
Configure general settings
- Configure characteristics and skills
- Configure territories, postal codes and organizational units
- Configure proficiency models
- Determine and configure resource scheduling options
- Implement resource roles and categories
- Identify and configure field service entities
- Determine and configure product and service categories
- Determine and configure field service security roles
- Set defaults for work orders, bookings, the schedule board, and agreements
- Determine and configure skill types
Configure product and service pricing
- Configure minimum charge amount and duration
- Create a product or service
- Set up price list validity dates
- Associate products and services with price lists
- Determine when a product has a default list price and a work order price list
- Define tax codes
- Add products and services to incidents
Configure bookable resources
- Enable mapping functionality
- Define work hours for resources
- Set up bookable resource categories, characteristics, and resource pay types
- Set up resource pools and crews
- Define start and end locations for resources
- Configure geocoding
- Set up bookable resource territories
- Manage bookable resources
Integrate other tools with Field Service
- Benefits of Connected Field Service
- Using Push Notifications on the mobile app
- Determine uses for Remote Assist
- Benefits of using Resource Scheduling Optimization
2. Manage work orders (15-20%)
- Configure uses and capabilities for billing accounts, service accounts, and sub-accounts
- Configure work orders, work order types, and priority
- Configure work order lifecycle stages
- Configure booking status and work order status values
Create and manage work orders
- Create a work order from an incident or an opportunity
- Associate a work order and a price list
- Organize work orders and resources by geography
- Identify processes to close a work order
- Add status and sub-status information to a work order
Manage incidents
- Add service tasks, products, and services
- Configure incident types
- Attach Guides to Service Tasks
- Configure service task types
- Configure Requirement Groups
- Configure Requirement Groups
3. Schedule and dispatch work orders (20-25%)
Manage scheduling options
- Determine when to use each scheduling option
- Understand resource utilization
- Schedule work orders using Schedule Board and Schedule Assistant
- Move incomplete work orders
- Manually schedule work orders
- Reassign and reschedule work orders
- Enable scheduling board geocoding
Implement the Schedule Board
- Configure schedule boards
- Implement the integrated map feature
- Identify features and uses for Booking Requirements view
- Define booking rules
- Customize the schedule board
- Create additional schedule boards
- Facility Scheduling
Implement the Schedule Assistant
- Specify a search radius
- Apply constraints to resource queries
- Filter data
Configure Resource Scheduling Optimization (RSO)
- Define objectives and constraints
- Create optimizing profiles
- Geocoding for travel time
- Configure optimization of resources
Configure Universal Resource Scheduling
- Fields passed from work order to requirements
- Configure URS for field service
- Components of Universal Resource Scheduling
- Create requirement views
- Determine Universal Resource Scheduling use scenarios
- Configure an entity to be schedulable
4. Manage field service mobility (10-15%)
Install and configure the mobile app
- Integrate with Dynamics 365 Guides
- Administer connected devices
- Configure display customizations
- Configure actions that field agents can perform
- Assign security roles
- Add Guides to HoloLens app
- Configure the mobile app
Manage mobile projects
- identify project artifacts that can be modified or edited
- Publish a mobile project
- Modify configuration settings
- Mobile Device Management, security and synchronization
5. Manage inventory and purchasing (10-15%)
Manage inventory
- Transfer inventory
- Set up inventory and warehouses
- View product inventory
- Adjust inventory levels
- Determine when to integrate inventory with Enterprise Resource Planning application
Manage purchasing and product returns
- Create return merchandise authorizations (RMAs) and return to vendor (RTV)
- Create a list of receivable products for a purchase order
- Determine product return options
- Determine the purchase order process
- Finalize returns
- Create purchase orders
6. Manage assets and agreements (10-15%)
Create and manage agreements
- Define and configure agreement preferences and settings
- Enable SLAs
- Configure automatic generation of invoices
- Determine when to use agreements
- Define Service Level Agreements (SLAs)
- Configure automatic generation of bookings
- Add an SLA to a Work Order
- Using Entitlements
Manage customer assets
- Associate work orders with customer assets
- Determine opportunities for Internet of Things (IoT)
- Create and register customer assets
- Create child assets
- Configure products to auto-create customer assets
- Configure Connected Field Service
- Manage IoT devices
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Step 5: Online Forums
Online forums are known as an ideal place to study and prepare for the certification tests. The individuals can enroll themselves in online forums to boost their general preparation process. You will be happy to know that Microsoft offers online forums where the learners can participate freely and raise any issues or doubts regarding their preparation. You will be able to get all the answers to your questions right away after presenting your issues to the community. The students are free to select their topic or support area whichever they would want to explore.
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Handle work order incidents and resolutions - Create and manage work orders - Manage work order reporting and analytics - Manage work order products, services, and notes - Configure work order lifecycle and statuses |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring |
| Topic 3: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
| Topic 4: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Configure product inventory and item associations - Process purchase orders and returns - Manage inventory levels and stock locations |
| Topic 5: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Manage scheduling options and requirements - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods |
| Topic 6: Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure customer assets - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版) Sample Questions:
フィールドサービスチームマネージャーは、新しい技術者ユーザーにシステムへのアクセスを許可する必要があります。
技術者は、モバイルアプリケーションを使用して、顧客のサイトで工場のモーターを修理するために現場で提出された作業を行っているときに、作業指示書に記入します。コーディネーターが休暇を取ると、新しい技術者ユーザーがディスパッチャーの機能を管理します。
新しい技術者ユーザーが必要とする2つのフィールドサービスセキュリティの役割はどれですか？それぞれの正解は、解決策の一部を示しています。
- A. フィールドサービス-ディスパッチャ
- B. フィールドサービス-モバイルユーザー
- C. フィールドサービス-アプリアクセスとフィールドサービス-リソース
- D. フィールドサービス-ユーザー
Correct Answer: A,C 🗳️
あなたはコネクテッドフィールドサービスを導入しようとしています。
Connected Field Service内で使用できるIoTコンポーネントのリストを提供する必要があります。適用可能なIoTコンポーネントはどれですか？正解はそれぞれ完全なソリューションを示しています。注：正解ごとに1ポイントが加算されます。
- A. Azure SQLデータベース
- B. ストリーム分析
- C. Azure Blob Storage
- D. アプリサービス
- E. 認知サービス
- F. Azure Cosmos Database
Correct Answer: B,C,D 🗳️
あなたの会社は毎日大量の作業指示書を処理しています。同社は、優先度の高い作業指示がすぐに処理されるようにしたいと考えています。
予約がコーディネーターに簡単に表示されるように、スケジュールボードを構成する必要があります。
予約の可視性を高めるためにDynamicsField Servicesをどのように構成できますか？
- A. 作業指示レコードの優先度の高いインシデントのインシデントタイプを構成します。
- B. 優先度の高い作業指示レコードを識別するために、予約ステータスレコードのステータスの色を設定します。
- C. 優先度の高い作業指示レコードを分類できるように、優先度の高い問題の作業指示書タイプを構成します。
- D. 優先度の高い作業指示レコードを識別できるように優先度レコードを設定します。
Correct Answer: B 🗳️
請求アカウントとしてBharti Airtel、サービスアカウントとしてAirtel Kolkataを指定した作業指示書が作成されました。
各種作業指示情報の発生源となるアカウントを特定する必要があります。シート形式の作業指示タイプや権限には、これらの情報は含まれていません。
各作業指示情報には、どの勘定科目が該当しますか？回答するには、適切な勘定科目を正しい作業指示情報にドラッグしてください。各勘定科目は、1回のみ使用される場合、複数回使用される場合、またはまったく使用されない場合があります。
コンテンツを表示するには、ペイン間の分割バーをドラッグするか、スクロールする必要がある場合があります。
注：正解1つにつき1ポイントが加算されます。
Correct Answer:
Explanation:
A close-up of a computer screen Description automatically generated
会社の新しいDynamics365CEフィールドサービス環境のセットアップを担当します。
フィールドサービス管理者は、ご使用の環境の作業指示書のフィールドサービス設定を構成する必要があります。
フィールドサービス管理者が構成できる作業指示設定はどれですか？それぞれの正解は完全な解決策を提示します。
- A. 作業指示書のリソース要件を自動生成する
- B. デフォルトの作業指示完了ステータス
- C. 作業指示書の作成
- D. 契約予約の作業指示書を自動生成する
- E. デフォルトの作業指示タイプ
Correct Answer: A,B,E 🗳️
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