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Salesforce Certified Business Analyst Sample Questions:

1. A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A) A model of a final proposed product
B) A first pass, simple sketch of an idea
C) A polished, proven solution

2. Universal Containers has just been notified by authorities that govern the shipping industry of new regulatory requirements. To comply, they are several existing processes built on Salesforce that will need to change. A business analyst (BA) will help describe the additional business needs imports by the new regulations.
Which type of document should the BA prepare?

A) Gap analysis
B) Audit log
C) Current state analysis

3. From where can an Admin unlock a user?

A) Setup > Object Manager > Users > Select User > Unlock
B) Setup > Locked Users > Unlock
C) Users > Logins > Unlock Users
D) Users > Select user > Unlock

4. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?

A) ALM allows features to remain static and reduces incremental changes.
B) ALM provides processes and policies which help build apps more efficiently.
C) ALM offers preview access to the three Salesforce Releases per year.

5. Which of the salesforce app providers will be able to unlock a locked user with their phones?

A) Android (Google Play)
B) iOS (App Store)
C) All of them.
D) Only those that download the app from the App Exchange.

Solutions: