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Avaya Workforce Engagement Support Certified Sample Questions:

1. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Attribute
B) Schedule
C) Condition
D) Rule

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) CTI adapter is not necessary for Integration Service
B) There is just one CTI adapter per system
C) There is just one CTI adapter per data source
D) CTI adapter is required to receive call signalling and meta data from the

3. When running backups in Avaya Workforce Engagement, what must be used to execute this task?

A) Database Management Service Account
B) Management Service Account
C) Maintenance Account
D) Installation Account

4. During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?

A) Site servers
B) Enterprise Settings
C) Servers role
D) Security settings

5. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) Two or more physical servers can have the same installed platform
B) The server can be hosted on several diferent hardware types
C) SQL Server must be installed on this server
D) The server is located in the desktop zone
E) The same hardware can be used for multiple severs

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