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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Web Chat Snap-In
B) Context Store Snap-In
C) Co-Browsing Snap-In
D) Presence Snap-In

2. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya technical staff
B) Avaya Support
C) Avaya Development team
D) Avaya Professional Services

3. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) VMware High-End Server
B) Physical Entry-Level Server
C) VMware Mid-Range Server
D) Physical Mid-Range Server

4. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Anxiety
B) Worry
C) Fear
D) Doubt
E) Uncertainty

5. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Evolution of the Contact Center agent
C) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only

Solutions: