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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS records the call at the start of the call, and CMS records the call at the end.
C) BCMS will not collect data if the link to the CMS is down.
D) BCMS holds data longer than CMS

2. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Vector
B) Split
C) Skill
D) Agent

3. In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

A) Vector
B) Split
C) Skill
D) Agent

4. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) The switch and CMS can he connected through a network.

5. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) VDN farm
B) Vector farm
C) Hunt Group farm
D) Agent Login ID farm

Solutions: