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Avaya Oceana® Solution Support Sample Questions:

1. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) UCM Data Collector Database Backup
B) Omni store DB Controller Data Store
C) Omni store DB Database Backup
D) UCA Store Service Database Backup

2. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Remove the Agent ID from Communication Manager.
C) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
D) Add the new Avaya Oceana agent using Control Manager.

3. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A) UCA REST
B) UCM REST
C) UAC REST
D) CC REST

4. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the email channel.
B) The Avaya Oceana agents are in READY state for the voice channel.
C) The Avaya Oceana administrators are in READY state for voice channel.
D) The AES and CSC connections are established.

5. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) CallServerConnector
B) UCMDataCollector
C) UCMServices
D) UCM-PU

Solutions: