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Apple Desktop Service Certification Sample Questions:

1. Which of the following is ALMOST CERTAINLY a software-related problem?

A) No video on display
B) iPhoto quits when launched
C) Single beep at startup
D) No Internet connectivity

2. A Power Mac G5 fails to start up, and the status light on the front of the computer flashes three times. What does this indicate?

A) No RAM banks passed memory testing
B) No startup disk found
C) Firmware v3.0 upgrade required
D) Thermal failure

3. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) D
B) C
C) N
D) T

4. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Replace the logic board.
B) Try to start up from a bootable CD or DVD.
C) Reinitialize the hard disk and reinstall the Mac OS.
D) Replace the internal hard drive with a known-good hard drive.

5. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Yoke cable/connector
B) Yoke assembly
C) Front of CRT display
D) Flyback transformer
E) Outer plastic housing
F) Anode aperture

Solutions: