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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks (CK) is expanding and has many different departments in manufacturing and delivery. CK needs to prepare for a new Sales Cloud implementation for it, 6,000 users. To increase adoption, the business analyst (BA) wants to break down existing sides between the manufacturing and delivery departments.
Which planning approach should the ISA take to get buy-in from users?

A) Recombined clear owners up for the platform and identity executive sponsors.
B) Document user requirement from each department during discovery sessions.
C) Assign a team to start building a prototype of product functionality.

2. Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?

A) Process Mapping
B) Whiteboarding
C) Journey Mapping

3. Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?

A) Items chat are user-friendly features
B) Items that are crucial to the business
C) Items requested by the majority of users

4. Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?

A) Rapid Application Development, Org Development Package Development
B) Salesforce DX, Flow Builder, Rapid Application Development
C) Change Set Development, Org Development, Package Development

5. During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.
What should the business analyst do to gain consensus on the current opportunity process?

A) Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.
B) Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.
C) Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

Solutions: