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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 8%–12% | - Data sources and key figures - Standard reports and dashboards - Custom report creation |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| User Management | 8%–12% | - Organizational structure - Business user setup - Role and access management |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Product and Pricing | 8%–12% | - Pricing configuration - Price lists and discount determination - Product master data |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Integration | 8%–12% | - Middleware and communication arrangements - Integration with SAP ERP / CRM - Web services and APIs |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Your customer defines a person who is responsible for checking every SAP Hybris Cloud for Customer upgrade Upgrade notification need to be send via e-mail to this person.
Which of the following steps must you perform in SAP Hybris Cloud for Customer to set this up?
A) Define the contact person in the Administration work center
B) Update the contact details in your organization structure
C) Define a new service agent
D) Define the contact person in the Service Control Center
2. An employee can belong to multiple organization units. Determine whether this statement is true or false.
A) False
B) True
3. Which of the following actions can you perform using the data workbench tool? (3 correct answers)
A) Update
B) Delete
C) Export
D) Create
E) Import
4. What is the difference between a business user and an employee? (2 correct answers)
A) Business users can be created using the data migration template
B) Employees can be assigned access rights and business roles
C) Business users can be assigned access rights and business roles
D) Employees need to be assigned directly to the organizational structure
5. Which object do you use to assign the security policy for your SAP Hybris Cloud for Customer project?
A) Business User
B) Organization Unit
C) Employee
D) Business Role
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A,C,E | Question # 4 Answer: C,D | Question # 5 Answer: A |
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