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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 2: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 3: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 4: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Topic 5: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Which of the following are data object types that you can maintain in the master Data Module? Choose Three correct answers.
- A. Service contract
- B. Service call
- C. Smart form
- D. Item
- E. Equipment
Correct Answer: A,D,E 🗳️
Where and how do I create filters for the service calls of my company? Choose the correct answer.
- A. All of the Above
- B. You need to create these filters in Administration.
- C. In Workforce Management, you can create new filters for your service calls-queue.
- D. You need to create these filters in the ERP backend system.
Correct Answer: C 🗳️
The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.
- A. By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
- B. The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
- C. The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
- D. The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
- E. You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
Correct Answer: A,B,D,E 🗳️
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
- A. Booked assignments
- B. Work time pattern
- C. Availability status
- D. Missing skills
Correct Answer: C,D 🗳️
Your customer needs a checklist where an element repeats itself. What checklist element is used to create such functionality? Choose the correct answer.
- A. Series element
- B. Attachment element (with multi-attachment activated)
- C. Table element (with unlimited rows)
Correct Answer: A 🗳️
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