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BBPSD Customer Service Sample Questions:

1. It is important to give an internal customer a good customer experience because:

A) They are more likely to be a returning customer.
B) They are equally as important as external customers.
C) They are more likely to complain than external customers.
D) They are more important than external customers.

2. The most common time wasting activity is:

A) Excessive socialising.
B) Personal disorganisation.
C) Frequent interruptions.
D) Being indecisive.

3. Face-to-face communication is the most effective way of communicating with customers to get:

A) Instant feedback.
B) A quick response.
C) Their address.
D) An idea of how much they have to spend.

4. A weekly time management planning tool is known as a:

A) Time grid.
B) Weekly planning schedule.
C) Day planner.
D) Planning schedule grid.

5. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Reliable.
B) Achievable.
C) Time bound.
D) Specific.

Solutions: