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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Side-by-side extensibility using SAP BTP - Low-code/No-code development (SAP Build) |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Customer segmentation - Campaign management - Marketing automation strategies |
| Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Integration with back-end systems - Service ticket workflows |
| SAP Commerce Cloud | 11-20% | - Order management - Commerce solution architecture - Storefront and catalog management |
| The Intelligent Enterprise | <=10% | - Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy |
| SAP Integration Suite | 11-20% | - Integration strategy and architecture - Cloud Integration capabilities - Open Connectors - API Management |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) They can modify the Resolution Due On field.
B) They can escalate the case.
C) They can assign a different team to the case.
D) They can change the service level determination rules.
2. Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
A) Events
B) SAP Cloud Applications Studio
C) Mashups
D) Key User Tools
3. Which of the following is a feature of SAP Master Data Integration?
A) Data consolidation
B) Data distribution
C) Data quality management
D) Central data governance
4. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Contacts
B) All Clients
C) All Customers
D) All Consumers
5. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Folders
B) Categories
C) Catalogs
D) Types
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: B |
