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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation and Integration | 28% | - Implement Einstein bots and chat functionality - Implement search functionality and content tagging - Integrate external systems via APIs and connected apps - Configure email and notification templates - Build and configure Experience Builder pages and components - Configure SSO and authentication providers |
| Topic 2: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Identify key stakeholders and user personas - Define scope and create solution design |
| Topic 3: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Conduct user feedback collection and optimization - Implement error handling and logging - Configure Site.com analytics and reporting |
| Topic 4: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules |
| Topic 5: Change Management and Training | 13% | - Define support processes and escalation paths - Plan and execute change management activities - Develop user adoption strategy and documentation - Create training materials and end-user guides |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?
A) Use the Missions feature to assign badges to members automatically.
B) Build flows to implement gamification for community members.
C) Use the Einstein game mechanics feature for implementing gamification.
D) Organize a community event to get ideas for implementing gamification.
2. Which three permissions are included for a delegated administrator?
Choose 3 answers
A) Generate new passwords for external users.
B) Create and edit external user records.
C) Add external users to multiple accounts.
D) Manage object access for external users.
E) Manage permissions sets for external users on their account.
3. Ursa Major Solar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.
Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?
A) Content Management inWorkspaces
B) Administrator in Workspaces
C) Community Setting
D) Branding Sets
4. What are two ways a question can be escalated to a case?
Choose 2 answers
A) Manually by users commenting ''Escalate''
B) Manually by a moderator selecting ''Escalate to Case'' in the Feed
C) Automatically via Case Assignment Rules
D) Automatically via process Builder by meeting specified criteria
5. Ursa Major Solar would like content from Salesforce CMS to be queried when users search for keywords in its customer portal.
Which setting must be turned on in order for Global Search .n Experience Builder to query content m Salesforce CMS?
A) Gather Customer Insights Datamust be selected.
B) Community must be activated.
C) Search must be enabled for the selected CMS Channel.
D) Sharing Rules must be set to Read/Write.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,E | Question # 3 Answer: A | Question # 4 Answer: B,D | Question # 5 Answer: C |
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