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Salesforce Certified Field Service Consultant Sample Questions:

1. A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A) Assign a new user territory and add each of the assigned service resources.
B) Create a new user territory associated with the Service Territory and dispatcher.
C) Configure and run the User Territory Sharing Job in Field Service Settings.
D) Add the resources assigned to the Service Territory's Member related list.

2. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Group Nearby
B) In-day Optimization
C) Resource Schedule Optimization
D) Reshuffle

3. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Product Consumed for each site visit.
D) Create a new Service Appointment for each site visit.

4. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
B) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.
C) Quantity and Unit of Measure are required when adding a Required Product.
D) Required Products must be added to both the Work Order and all Work Order Line Items.

5. AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A) Enable drip feed to dispatch one service appointment per technician at a time.
B) Instruct the dispatcher to only dispatch one work order toeach technician at a time.
C) Set Send Appointment Notifications on Dispatch in the mobile settings to one.
D) Set up auto dispatch to dispatch one work order for each technician at a time

Solutions: