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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?

A) The customer's identity, previous interaction history, and the current state of their issue.
B) The network IP address of the customer's device.
C) The time of day the interaction started.
D) The agent's login information.

2. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) Disk I/O (Input/Output Operations)
B) RAM Allocation
C) Network Bandwidth
D) CPU Clock Speed

3. What is the main technical challenge in achieving "lip-sync" in video calls within the AICC UAP?

A) Encoding the video in a format the browser can play.
B) Compressing the video enough to save bandwidth.
C) Synchronizing the audio and video streams so they are not noticeably out of alignment.
D) Transferring the video call between agents.

4. What is the primary purpose of a "pilot number" in a contact center?

A) It is a number used exclusively by agents to make outbound calls.
B) It is a number for emergency services.
C) It is the main published number that customers dial to reach the contact center.
D) It is a test number used during the implementation phase.

5. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To load the software onto agent computers.
B) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
C) To manage the workload of individual agents.
D) To balance the audio levels of calls.

Solutions: