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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve the nonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9. did the ISMS project manager complete the corrective action process appropriately?

A) No, the corrective action process should also include the review of the implementation of the selected actions
B) Yes, the corrective action process should include the identification of the nonconformity, situation analysis, and implementation of corrective actions
C) No, the corrective action did not address the root cause of the nonconformity

2. What should an organization demonstrate through documentation?

A) That the distribution of paper copies is regularly complete
B) That Its security controls are implemented based on risk scenarios
C) That the complexity of processes and their interactions is documented

3. How can Invalid Electric's ensure that Us employees are prepared for the audit?

A) By conducting practice Interviews with the employees
B) By showing the employees the internal audit reports so they can anticipate the questions asked by the auditor
C) By allowing the employees to observe the technologies used

4. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues What is the difference between training and awareness? Refer to scenario 6.

A) Training helps acquire certain skills, whereas awareness develops certain habits and behaviors.
B) Training helps acquire a skill, whereas awareness helps apply it in practice
C) Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message

5. Del&Co has decided to improve their staff-related controls to prevent incidents. Which of the following is NOT a preventive control related to the Del&Co's staff?

A) Video cameras
B) Authentication and authorization
C) Control of physical access to the equipment

Solutions: