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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil日本語 Exam Syllabus Topics:
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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam (ITIL-4-Specialist-Monitor-Support-Fulfil日本語版) Sample Questions:
あるサービスプロバイダーは、プロアクティブな問題特定能力の向上を目指しています。この目標達成を支援するため、現在問題管理に使用しているソフトウェアツールの見直しを進めています。プロアクティブな問題特定において特に重要な自動化機能はどれでしょうか?
- A. ナレッジベースとの統合
- B. インシデント管理記録との統合
- C. 問題管理とエラー管理の分離
- D. 実践の測定と報告
Correct Answer: B 🗳️
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組織は、問題管理が組織の成功にどの程度貢献しているかを最もよく評価するにはどうすればよいでしょうか?
- A. 独立したコンサルタントを雇用して実践を評価し報告することで
- B. 組織のサービス価値体系を文書化することにより
- C. 実践ガイドに記載されているITIL成熟度モデルを使用することで
- D. 実践ガイドで定義された主要業績評価指標を測定し報告することにより
Correct Answer: D 🗳️
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次の自動化ツールのうち、サービス デスクをサービス プロバイダーのバリュー ストリーム内の他のプラクティスと統合するのに役立つものはどれですか。
- A. 調査ツール
- B. レポートツール
- C. ワークフロー管理ツール
- D. 作業の優先順位付けツール
Correct Answer: C 🗳️
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サービス リクエスト履行制御プロセスのどのアクティビティでユーザー満足度が最も測定される可能性が高くなりますか?
- A. リクエストの分類
- B. アドホックフルフィルメント制御
- C. サービス要求モデルの開始と制御
- D. フルフィルメントレビュー
Correct Answer: D 🗳️
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ある組織はインシデント管理の実践を改善しようとしており、実践が過度に複雑にならないようにしたいと考えています。
組織がその目標を達成するために最適な提案は次のうちどれですか?
- A. 最も重要度の低いサービスから始めて、基本的なインシデントワークフローを実装します。
- B. 最も重要度の低いサービスから始めて、詳細なインシデントワークフローを実装します。
- C. 最も重要なサービスを備えたSU11Iと詳細なインシデントワークフローを実装する
- D. 最も重要なサービスから始めて、基本的なインシデントワークフローを実装します。
Correct Answer: D 🗳️
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