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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A. ソフトウェア配布ライブラリ
B. 決定版ソフトウェア ライブラリ (DSL)
C. 構成管理データベース (CMDB)
D. 容量データベース

Question 2

ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A. 毎年
B. 毎月
C. ビジネス上サービスを変更する必要がある場合のみ
D. 四半期ごと

Question 3

変更の構築とテストはいつ開始できますか?

A. 変更諮問委員会のメンバーによって影響分析が議論され次第
B. 変更に対する正しいネットワーク計画が作成され次第
C. 変更要求 (RFC) が分類され次第
D. 変更要求 (RFC) が正式に承認され次第

Question 4

情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A. 情報へのアクセスを監視する
B. IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
C. 情報の正確性、完全性、正確性
D. 不正使用から情報​​を保護する

Question 5

問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A. エラー制御
B. プロアクティブな問題管理
C. 根本原因の特定
D. 問題の制御

Solutions: