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IBM M2090-740 Exam Syllabus Topics:

IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What are the advantages of offering a single Advanced Imaging solution that combines document capture, workflow, business process and case management, and the repository?

A) Offers complete control over the document lifecycle from the moment it is created through the processing to storage and disposal
B) Companies prefer to have fewer vendors for their business technology
C) All of the above
D) Companies who can digitize paper immediately and provide workers controlled access to documents based on permissions and job-role remain compliant with government regulations about the handling of private data

2. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your CSRs need Case Management?
B) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
C) How do CSRs access all information necessary to respond to customer questions?
D) How do CSRs do scanning of documents today?

3. Which is a key benefit of the Legacy Data Cleanup Solution?

A) Archives data according to its value
B) Is a DoD 5015.2 certified records repository
C) Maintains a data map of the organization
D) Identifies sensitive or toxic content

4. What is one way Case Manager supports dynamic case handling?

A) Work is routed to case workers based on business rules.
B) Case workers can view and start new tasks for a case "on the fly".
C) Case workers can create comments on cases, documents, and tasks whenever they need.
D) Case workers can close and reopen tasks as often as they want.

Solutions: