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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. A company uses Microsoft Dynamics CRM Online 2011.
Company representatives create knowledge base articles based on the KB-Product template to respond to
product questions.
Articles based on the KB-Product template are frequently updated.
The updated articles must be reviewed and approved before the changes are published.
For each article based on the KB-Product template, you need to track who last updated the article and who
last approved article changes.
What should you do?
(Choose all that apply.)

A) Enable system auditing.
B) Add updatedby and approvedby fields to the article template. Then create a workflow to update the new fields.
C) Enable auditing for the article template.
D) Enable auditing for the articles.

2. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to organize multiple price lists
B) a set of measurements in which a product is available
C) a way to define the product that will be used as a substitution if another product is unavailable
D) a way to bundle two or more products together

3. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Enter the close date on the close opportunity form.
B) Close all open activities on the opportunity.
C) Activate all draft quotes related to the opportunity.
D) Relate the opportunity to at least one competitor.

4. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?

A) Edit the contract line and increase the number of incidents.
B) Add a new contract line that has more incidents.
C) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.
D) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.

5. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)

A) The activities can be assigned to the owners of the lead records.
B) The activities can be assigned to a list of users.
C) The activities can be assigned to a specific user.
D) The activities can be assigned to a team.
E) The activities can be assigned to you.

Solutions: