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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/PlM_CmpDir.log* log files
B) $POM_HOME/logs/CmpMgrService.out* log files
C) $POM_HOME/logs/PIM_Web.log log files
D) $POM_HOME/logs/PIM_CmpMgr.log* log files

2. You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?

A) Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
C) Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign

3. Your customer has configured VoIP connectivity on Avaya Aura Experience Portal. Calls made to the system are not responding with the correct speech recognition response.
What two items should he checked to resolve this situation? (Choose two)

A) the error logs in the speech recognition server
B) the Call Data Summary Report
C) the content of the Avaya network log server.log/log
D) the audio/basic and audio/x-alaw-basic settings In the Web Administration screen

4. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcca
B) icrcore
C) terracottasrv
D) tomcat
E) icrwebservice

5. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) More than one Auxiliary EPM server can be added per AAEP 6.0 system.
D) Auxiliary EPM can be Installed co-resident with MPP server.

Solutions: