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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) The AFS clientis not compatible with ACCCM.
B) The ACCCM contains the AES client functionality.
C) It is required unless the AES server is co-resident on the ACCCM server.
D) An AES Client is required on the ACCCM server.

2. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Enable the ACCCM In Range feature in the Dialing Plan tab.
B) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
C) Disable the ACCCM Range Management feature in the Dialing Plan tab.
D) Check the 'Do Not Sync' box in the Dialing Plan tab.

3. You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A) Use the ODBC connector on Windows to verify communication.
B) Run Windows netdiagtest.
C) Run Windows Dcdiag.exe tool.
D) Use the Ping command to test connectivity.

4. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Check all of the required languagesin the System Language field drop down box duringinstallation
C) Enable Support Local Language in the System Parameters.
D) Enter the language in the Language field that displays for each object.

5. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 65534 or 65535
B) 5060 or 5061
C) 5022 or 5023
D) 4022 or 4023

Solutions: