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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) From the CMS menu. Maintenance Connection Status shows a link operational.
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) The arrow an the CMS menu is up
E) The /cms/install/logdir/admin. log shows a link is operational.

2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Basic
B) Call Center Elite
C) Call Center Standard
D) Call Center Introductory

3. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Integrated Announcements
B) Music-on-hold
C) Local Announcements
D) Voice over IP

4. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
B) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

5. Which program is a custom application on the CMS?

A) High Availability Admin Sync
B) Alarm Origination Manager
C) Avaya Visual Vectors Client
D) Avaya Supervisor

Solutions: