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BlackBerry 10 Support Specialist Sample Questions:

1. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active user
B) Active user and devices
C) A user
D) Active devices

2. What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?

A) Music, pictures, Videos
B) Work. Personal
C) Work. Personal, Encrypted
D) Music, pictures, Videos, Documents

3. What would be the reason that a software update would be presented during the out of box experience?

A) To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
B) To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
C) To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
D) To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data

4. Direct access to demos of the swipe gestures can be done through which one of the following?

A) Setup
B) Options
C) Help
D) Settings

5. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings, click on BB Protect.
D) Swipe down, go to Settings, click on Security, enable Device password.

Solutions: