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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Messaging and Communication Services | - Messaging troubleshooting - Email setup and synchronization - BlackBerry Hub configuration |
| Topic 2: Device Setup and Configuration | - Initial device activation and setup - User profile and account configuration - Network and connectivity configuration |
| Topic 3: BlackBerry Enterprise Service (BES10) Integration | - Policy and compliance management - Device enrollment and management - BES10 architecture and components |
| Topic 4: Security and Troubleshooting | - Application permissions and sandboxing - Device encryption and security features - Common device and service issues resolution |
| Topic 5: BlackBerry 10 Architecture and Platform Overview | - Device hardware and software components - BlackBerry 10 OS fundamentals - Security model overview |
BlackBerry 10 Support Specialist Sample Questions:
What constitutes use of a license seat on a BlackBerry Device Service (BDS)?
- A. Active user
- B. Active user and devices
- C. A user
- D. Active devices
Correct Answer: D 🗳️
What are the categories of files that are available to be synchronized automatically between a BlackBerry 10 (BB10) smartphone and the user's computer using BlackBerry Link?
- A. Music, pictures, Videos
- B. Work. Personal
- C. Work. Personal, Encrypted
- D. Music, pictures, Videos, Documents
Correct Answer: D 🗳️
What would be the reason that a software update would be presented during the out of box experience?
- A. To install applications that are compatible with the BlackBerry smartphone and listed with purchased applications from App World associated with the BlackBerry ID assigned to the smartphone
- B. To install any applications specific to the carrier and required by government regulations to allow access to services such as custom music services, billing software and online government sites
- C. To apply any software updates released after the smartphone was manufactured and install any region specific files not present in the base software
- D. To install the diagnostic software if the owner accepted and enabled the ability of the smartphone to send diagnostic and usage data
Correct Answer: C 🗳️
Direct access to demos of the swipe gestures can be done through which one of the following?
- A. Setup
- B. Options
- C. Help
- D. Settings
Correct Answer: A 🗳️
A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?
- A. Swipe down, go to Settings.
- B. Swipe down, go to Settings, click on Location Services.
- C. Swipe down, go to Settings, click on BB Protect.
- D. Swipe down, go to Settings, click on Security, enable Device password.
Correct Answer: C 🗳️
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