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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two export formats are supported when exporting GPE reports?
(Choose two)
Response:

A) Excel (XLSX)
B) PDF
C) HTML
D) PowerPoint

2. Which performance metric is specifically used to compare outcomes between GPR and legacy routing methods?
Response:

A) Routing decision delay
B) Agent escalation rate
C) Outcome uplift percentage
D) Customer sentiment ratio

3. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Workforce Management
B) Analytics API
C) Interaction Details View
D) Queue Performance Dashboard

4. The Queue Impact View only displays metrics for the current day's interactions.
(True/False)
Response:

A) False
B) True

5. Which types of events can contribute to a visitor's journey record in Genesys Predictive Engagement?
Response:

A) Database schema updates
B) Website behaviors like clicks and form submissions
C) Only events that involve a live agent
D) Only system-generated call logs

Solutions: