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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is an example of the value that HP PPS Services offer to your customers?

A) A customer's IT staff can be trained by HP to quickly repair printer faults.
B) Customers have security for lost laptops and desktops due to a mobile workforce.
C) Customers can save up to 44% of the cost of an out-of-warranty repair.
D) Customers can save up to 63% on new hardware purchased under an HP Care Pack Service.

2. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A) Accidental Damage Protection
B) Defective Media Retention
C) Printer Installation
D) Asset Tagging

3. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP Services allow you to choose from various options that best suit your needs.
D) HP standard warranty offers limited support for a short time period.

4. An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?

A) A warranty purchased at the time of the product purchase
B) One service level with risk mitigation
C) Multiple products, at various service levels, all under one agreement
D) The entire cost pre-paid

5. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) PC Tracking and Recovery HP Care Pack Service
B) Onsite HP Care Pack Service
C) Offsite HP Care Pack Service
D) Asset Tagging HP Care Pack Service
E) Travel HP Care Pack Service

Solutions: