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EXIN ITIL 4 Foundation Sample Questions:

1. Which dimension considers the application of artificial intelligence to service management?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

2. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A) Evaluate measurements and metrics
B) Perform baseline assessments
C) Define measurable targets
D) Execute improvement actions

3. What role would be MOST suitable for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Problem analyst
B) Change authority
C) Service desk agent
D) Service level manager

4. Which are elements of the service value system?

A) Outcomes, utility, warranty
B) Service provision, service consumption, service relationship management
C) Governance, service value chain, practices
D) Customer value, stakeholder value, organization

5. What is the customer of a service responsible for?

A) Provisioning the service
B) Defining the requirements for the service
C) Authorizing the budget for the service
D) Using the service

Solutions: