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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 18% | - Continual improvement - Governance - Overview of the Service Value System - Service Value Chain |
| ITIL Guiding Principles | 20% | - Start where you are - Progress iteratively with feedback - Think and work holistically - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Optimize and automate |
| ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Plan, Improve, Engage - Design and Transition |
| Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Service and service relationships - Products, services, and service offerings |
| Four Dimensions of Service Management | 17% | - Organizations and people - Information and technology - Partners and suppliers - Value streams and processes |
| ITIL Practices | 15% | - Service management practices - General management practices - Technical management practices |
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