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About Peoplecert ITIL Intermediate Module - Service Offerings and Agreements : ITIL-SOA Exam

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Peoplecert ITIL-SOA Exam Syllabus Topics:

Topic	Details
Topic 1	The Value To The Business Of SOA Activities Technology And Implementation Considerations SOA Roles And Responsibilities
Topic 2	Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations
Topic 3	Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms
Topic 4	Challenges, Critical Success Factors And Risks
Topic 5	How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
Topic 6	Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
Topic 7	Service Level Management, Which Sets Up A Service Level Agreement (SLA) Structure And Ensures That All Slas Have An Underpinning Support Structure In Place
Topic 8	Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
Topic 9	Demand Management, Which Identifies Patterns Of Business Activity To Enable The Appropriate Strategy To Be Implemented

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

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