Certification Path

The PeopleCert ITIL Practitioner Exam certification includes only one ITIL Practitioner certification exam.

Ability to Apply the Information Technology Service Management Guiding Principles in a Real-World Context: The next part measures the competence of the professionals in the following:

• Applying the Information Technology service management guiding principles in a real-world context
• Applying the Information Technology service management guiding principles in a specific context when planning and implementing service improvements

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Ability to Apply Management of Organizational Changes: The last domain evaluates the competence of the examinees in the following:

• Describing the role and impact of the Management of Organizational Changes in successful improvement
• Utilizing the relevant tools and techniques of the Management of Organizational Changes to support improvement in a specific given context
• Applying knowledge of the Management of Organizational Changes when planning and implementing improvements
• Describing the purpose and value of activities of the Management of Organizational Changes

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:

Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:

• Analyzing the importance of each element of service when planning and applying service improvements
• Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context