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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Portal Customization | 35% | - Standard and Syndicated Widgets - Models, Controllers and JavaScript - Portal Framework and Deployment - Custom Widget Development - Look and Feel Customization |
| Integration APIs | 25% | - Connect REST API - Connect Web Services for SOAP - Authentication and Security - Connect for PHP |
| Deployment & Troubleshooting | 5% | - Logging and Debugging - Deployment Process - Performance Optimization |
| Oracle B2C Service Architecture & Data Model | 20% | - RightNow Object Query Language (ROQL) - Connect Common Object Model (CCOM) - Data Access and Security Model - Custom Objects and Fields |
| Agent Desktop & Console Extensions | 15% | - Agent Scripting and Workflows - Desktop Add-ins using .NET - Console Customization |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
1. How can you make the Incident.Subject workspace field"required" from within the Workspace Add-in code?
A)
B)
C)
D)
A) Option B
B) Option D
C) Option A
D) Option C
2. You are creating the authentication portion of an add-in and have several options.
The agents will haveaccess to use the Connect Web Services (CWS) API and session authentication. Each agent will require a unique login to the system, and audit history should be aggregated by a unique agent.
Identify the correct way to handle authentication in an add-in.
A) Authenticate via a customized SAML authentication structure.
B) Authenticate via username and password that are stored in add-in server configuration variables.
C) Authenticate via a single username and password that is stored in a text file included with the add-in.
D) Authenticate via staff account and session ID by calling prepareConnectsession.
3. Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.
A) ISO8601 using the UTC time zone
B) yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting
C) UNIX time stamp format
D) the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
4. Which is the correct syntax to place a message base <otstom_msg_xnput_label) in a form inputwidget in the Oracle B2C Service customer portal?
A) <m:widget path="input/TextXnput [VD1] " input_label="%rn:ni3g: CUSTOM_MSG_INPUT_IiABEL%" />
B) <rn:widget pafch="input/FormInpuf input_label="|rn:mag: CD3TOM_MSG__INPOT_IiABEL#" />
C) <ra:wiciget path="input/TextInput" label_input="#rn:mag: CU3TOM_M3G_INPDT_LABEL#" />
D) <rn:widget path="input/PormInput" label_input="%rnimag: OT3TOM_M3G_rNPTJT_LABEL%" />
5. What two menu objects can be edited by the Customizable Menus component as part of configuration and on-going administration activities?
A) CustomObject Menu fields
B) Standard State/Province object
C) Standard Incident Status object
D) Standard Countries object
E) Custom Fields (Menu type)
F) Custom Object Menu-ONLY objects
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C,E |
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