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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Site Configuration Admin
- Answer Management
- Staff Management
- Feedback/Surveys
- Application Appearance
- Chat & Co-Browse
- Customer Portal
- RightNow Analytics
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Define report access and sharing - Create standard and custom reports - Configure dashboards |
| Site Configuration and Administration | - Message templates and variables - System settings and configuration - Search priority and keywords - Passport configurations |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Application Appearance | - Design Agent Interfaces - Create Navigation Sets - Create and implement Workspaces - Configure Customizable Menus |
| Staff and Profile Management | - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles - Define permissions and access rights |
