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Apple OS X Support Essentials 10.9 Sample Questions:

1. What role does the system launchd process serve during system startup?

A) A Safe Boot is initiated by holding down the Shift key during system startup
B) The master password is used to reset local account passwords.
C) The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.
D) The system launchd process is ultimately responsible for starting every system process. It also manages system initialization and starts the loginwindow process.

2. How can you find out which application the Finder will use to open a specific document?

A) Select the document icon in the Finder, and choose Show Default Application from the File menu.
B) Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
C) Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.
D) Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.

3. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are some of the common file flags used by OS X?
B) What does OS X use bundles or packages for?
C) What are the advantages of code signing?
D) What are the five types of user accounts in OS X? How are they different?

4. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

A) Choose Show View Options from the View menu, and select the option "Show all filename extensions."
B) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
C) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
D) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."

5. What's unique about the permissions of the /Users/Shared folder?

A) The Shared folder is set up to allow all users to read and write files, but only the user who owns an item can delete it from the Shared folder. This is accomplished using the sticky bit permissions setting.
B) You can prevent automatic updates for all users by disabling the options in App Store preferences. You can further restrict a user's ability to use the Mac App Store by
configuring Parental Controls for the user's account.
C) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
D) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.

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