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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) is already using Grants Management from Public Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create support requests themselves; however, the support team in the PSO often creates Cases on behalf of external users. The PSO has received feedback that users of the Site are unable to see Cases that the support team has created. What can the Technical Consultant configure to make Cases created by the support team visible to the users of the site?

A) Change the Organization-Wide Default settings for Case to Public Read/Write
B) Create or modify a sharing set for the Profile used for the Site that gives access to Cases
C) Create or modify a share group for the Profile used for the Site that gives access to Cases
D) Create or modify a permission set that gives access to Cases owned by the support team

2. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using triggered flows
C) Application form using Omniscripts and embed the license fee logic using integration procedures
D) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.

3. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
B) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.
C) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and "Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
D) In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.

4. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?

A) Engage, Apply, Plan, Review, Award, Manage and Close Out
B) Plan, Engage, Apply, Review, Award, Manage and Close Out
C) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
D) Plan, Apply, Engage, Review, Award, Manage and Close Out

5. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post-implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

A) Field tracking services
B) OmniStudio Tracking Service
C) Roll Up libraries
D) Event Monitoring

Solutions: