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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A. Dot voting is the fastest way to prioritize and make decisions.
B. Dot voting lets everyone know what the leaders believe to be the right answers.
C. Dot voting focuses conversation on a few ideas with the most importance to the group,

Question 2

A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7

A. Plot accessibility standards against impact and difficulty.
B. Focus rationale on how refactoring later is more expensive.
C. Evaluate competitors' accessibility standards.

Question 3

A cross-disciplinary design team is looking at an affinity map of insights.
Which question should the team use to prioritize and turn them into design opportunities?

A. What constraints would we have to overcome?
B. Why is this insight valuable?
C. Do we have the capability to develop this?

Question 4

Cloud Kicks would like to use a business model canvas to evaluate the desirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.
Which part of the business model canvas represents desirability?

A. Value proposition
B. Customer segments
C. Key activities

Question 5

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A. Service blueprint
B. Journey map
C. Empathy map

Solutions: