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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Manually using time entry screen
B) Manually using service entry screen
C) Automatically using start / stop buttons
D) Automatically using background jobs

2. Which of the following tools can you use to restrict the business role level in SAP Cloud for Customer? Note:
There are 2 correct answers to this question.

A) Code list Restrictions
B) Page layouts
C) Language Adaptation
D) Mash-ups

3. During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A) Additional fields become available for territory determination.
B) The define exceptions steps is disabled.
C) More than one set of territory rules become active.
D) The system uses the first rule that applies when making territory assignments.

4. Which of the following prepackaged mashups exist for SAP Cloud for customer?

A) Hotmail
B) SAP Jam
C) Mind touch
D) Google Maps

5. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Configure email channels
B) Define an approval process
C) Set up notification of delegates
D) Build a workflow

Solutions: