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Nokia SDM Certification - PS NSOP Sample Questions:

1. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
B) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.

2. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A) Information Technology.
B) Legal Intellectual Property Rights.
C) Human Resources.
D) Real Estate.

3. In an NSN outsourced contract, which set of contractual exemptions regarding matters out of the control of NSN should be recommended?

A) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-Performance degradations caused by subcontractors
B) - Performance degradation caused by matters not approved by NSN
-Network downtime caused by Maintenance
-Issues due to misalignment of the customers third party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
C) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of NSN Internal OLA's to NSN's contractual SLA's
-
Performance/Capacity limitations arising caused by special holidays
D) - Performance degradation caused by matters not approved by NSN
-Planned downtime for activities necessary to maintain and optimise the network
-Issues due to misalignment of the customers 3rd party SLA's to NSN's contractual SLA's
-
Performance/Capacity limitations due to lack of Capex Investment by the operator

4. What BEST describes Network & Service Performance Assurance?

A) Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
B) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
C) Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
D) Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.

5. Liquidated Damages are:

A) Reasonable estimate of monetary loss.
B) Genuine pre-estimate of damages or loss by both parties
C) Deterrent damages to avoid non performance by vendor
D) A mutually agreed best guess of damages or loss

Solutions: