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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

Section	Objectives
Conflict and Communication	- Organizational Communication 1. Barriers to Communication 2. Communication Channels 3. Interpersonal Communication - Conflict Management 1. Authoritative Command 2. Problem Solving 3. Conflict Resolution Techniques
Group Behavior and Team Dynamics	- Team Effectiveness 1. Group Cohesiveness 2. Virtual Teams 3. Social Loafing - Group Structure 1. Group Roles 2. Informal Groups 3. Formal Groups - Decision Making 1. Group Decision Techniques 2. Brainstorming 3. Nominal Group Technique
Leadership	- Leadership Theories 1. Behavioral Theories 2. Trait Theories 3. Contingency Theories - Leadership Styles 1. Servant Leadership 2. Transformational Leadership 3. Transactional Leadership - Power and Influence 1. Sources of Power 2. Organizational Politics 3. Influence Tactics
Motivation	- Process Theories 1. Goal-Setting Theory 2. Expectancy Theory 3. Equity Theory - Content Theories 1. Maslow's Hierarchy of Needs 2. Two-Factor Theory 3. McClelland's Theory of Needs - Rewards and Performance 1. Performance Evaluation 2. Extrinsic Rewards 3. Intrinsic Rewards
Individual Behavior in Organizations	- Personality 1. Values and Attitudes 2. Core Self-Evaluation 3. Personality Traits - Perception 1. Attribution Theory 2. Perceptual Biases 3. Perceptual Process
Organizational Culture and Change	- Organizational Culture 1. Ethics and Values 2. Organizational Climate 3. Dominant Culture - Managing Change 1. Change Processes 2. Resistance to Change 3. Change Strategies

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

An employee is motivated by prosperity, economic success, well-being, world peace, and autonomy and self-reliance in the workplace.
Which of the employee's motives is an instrumental value?

A. World peace
B. Prosperity
C. Autonomy and self-reliance
D. Economic success

Question 2

Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A. Establish more rigid role definition for group members
B. Give group rewards rather than individual rewards
C. Give individual rewards rather than group rewards
D. Have the group avoid competition with other groups

Question 3

Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A. Employee disengagement
B. Independent effort
C. Selective perception
D. Social loafing

Question 4

A team was assigned a project. Halfway through the project it was obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had good interpersonal skills as well as good problem-solving and decision-making skills. However, they overlooked other abilities of team members required for accomplishing the work.
Which ability necessary for team members was overlooked?
Choose 1 answer

A. Authoritarian personality
B. Propensity for social loafing
C. Type D personality
D. Technical expertise

Question 5

What is true about social loafing in the work place?
Select one.

A. It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.
B. It supports low employee performance and satisfaction when employees are performing structured tasks in groups.
C. It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
D. It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

Solutions:

Question 1
Answer: C

Question 2
Answer: B

Question 3
Answer: D

Question 4
Answer: D

Question 5
Answer: D