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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) MS-SQL 2005/Express
B) MSDE 2000
C) DCOM service
D) Microsoft .NET Framework 3.5 Family Updates
E) Microsoft C#

2. To support multiple voicemails on an SCN, the IP Office Manager and core will support an additional voicemail option of _____, which will be the mode selected for the IP Offices supporting a local Preferred Edition - Messaging.

A) Voicemail Lite/Pro
B) Distributed Voicemail
C) Embedded Voicemail
D) Centralized Voicemail

3. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Queuing groups are not supported for CCR.
B) CCR must pull data from the highest numbered group of which the agent is a member.
C) The agents monitored by CCR can only be in one group.
D) Collective groups are not supported for CCR.
E) All agents in a CCR group need to have the same set type.

4. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Voicemail to Email
B) Mobile User
C) Teleworker
D) Email Integration Services
E) Power User

5. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323 supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) H.450
B) QSIG-B
C) None
D) QSIG-A
E) IP Office SCN

Solutions: