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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) Avaya telephones
B) one-X Portal for IP Office
C) one-X Portal
D) IP Office Manager
E) VoiceMail Pro Clint

2. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) ''Agent1''cannot be used as a name for a CCR agent.
B) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

3. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) IMAP
B) MAPI
C) POP3
D) HTTP

4. On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?

A) SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
B) SIP Calls will be routed by the IP office NAT table.
C) SIP Calls will be routed by the IP office routing table.
D) SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".

5. After upgrading an IP Office to an IP500v2, a customer reports that their third-party call accounting software does not connect to the previously installed IP Office Delta Server. How can this be resolved?

A) Change the default port of 8080 for the Delta Server to a different port number to avoid the port conflict.
B) Re-evaluate the accounting package since IP Office does not support Delta Server beyond 5.0.
C) Set the IP Office CDR Record Format to Enhanced using the IP Office Manager application.
D) Upgrade Delta Server to the latest release using the IP Office Admin software.

Solutions: