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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Reprocesses calling list from previous raw file data from host.
B) Restores calling list from Backup storage device.
C) Restores calling list data using Latelist/Latemark processing.
D) Restores calling list data from prior day's tran.stat files.
E) Restores calling list from prior day's automated standard calling list file backup.

2. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) system and calling lists
B) data/stat files
C) system configuration files
D) database

3. What does db_mgr script do?

A) It rolls up the daily data into monthly statistics.
B) It removes all old and outdated files from the system.
C) It copies calling lists to *.old.
D) It stops and starts the database
E) It runs a backup of the database to DVD.

4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
B) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
C) Check the account log to see if a supervisor stopped the original job manually.
D) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.
E) Check the account log to seeifthe user remembered to run the record selection for the linked job.

5. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) Event Monitor
B) PIF Report
C) List Distribution
D) PC Analysis Extract

Solutions: