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Introduction to Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Avaya Aura 3316x Certification Exam confirms the capacity to introduce, plan, upload, customize, test and implement Avaya Communication Server 1000 troubleshooting. The Avaya Aura 3316x provides a full set of modular solutions for complex contact center environments that provide their clients with complexity and distinction in the care they give. Call Center Manager or Specialist who usually retain or carry on this credential after the completion of this certification should expect the same job position. Avaya Workforce Management involves Communication Recording, Quality Monitoring, Speech Analytics and Consumer Feedback to capture and analyze customer opinions and engagement, to improve the efficiency of contact centers and to optimize the customer's service processes. The fundamental principle of the approach is to provide the organisation with actionable intelligence through capturing, processing and forwarding information to stakeholders and decision-makers.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211

Topics of Avaya 3316X: Avaya IX™ Workforce Engagement R15 Implementation and Maintenance Exam

Candidates must know the exam topics before they start preparation. Because it will really help them to hit the core. Our Avaya Aura Maintenance 3316x exam dumps will include the following topics: 1. Dialing Plans

• Enable and configure H.323 and SIP Gateway properties on the Call Server.
• Given a description of a networking issue, determine what action should be taken to resolve the issue.
• Distinguish between types of dialing plans.
• Perform basic administration using the appropriate administrative/maintenance overlay (LD) and procedures.
• Identify the required network signaling types in a network configuration.
• Prepare the System for IP Peer Networking.
• Compare TDM and IP network voice topologies with respect to components, protocols, and functionalities.
• Given a customer's dialing plan, determine the parameters for programming a coordinated dialing plan.
• Given a customer's dialing plan and routes, determine the parameters that will satisfy the route.
• Identify the attributes of the Zone Based Dialing.
• Configure the Call Server Database to support the Zone Based Dialing.
• Given a network diagram and dialing plan, determine the location codes to be used in the network.
• Program routes and trunks using Element Manager or the CLI, and print the appropriate reports to verify the programming.
• Describe the Subscriber Manager Database synchronization mechanisms.
• Describe the basic functionality of commonly- used user interfaces.
• Given customer requirements, determine techniques, features and services that restrict user access to system resources.
• Identify the components that comprise an ESN network.
• Identify the Communication Server 1000 Rls. 7.x hardware and software architecture.
• Define the minimum parameters of the main components of a dialing plan: ESN data block, routing, and digit manipulation.
• Identify the prompts and responses required to provision Automatic On- Net to Off- Net Overflow.
• Describe the steps required to Configure, Generate, Upload, Import and Export Corporate Directory reports.
• Identify, isolate, and correct IP Peer Networking issues. 2. Networking
• Given programming output, verify that the coordinated dialing plan is properly provisioned. 3. Administration and Maintenance
• Configure the Call Server Database to support ESA.
• Configure IP telephone in Zone Based Dialing.
• Describe the Lists Feature provided with the EM Phones Tool and use the feature to add, delete and import lists.
• Identify the key components of the IP Peer network.
• Determine the appropriate procedures to add, move, change, or delete telephones or consoles using the CLI and review printouts if applicable, to verify programming.
• Validate that the system programming meets the customer requirements.
• Develop a dialing plan that meets customer needs, dialing preferences, configuration management, and regional requirements.
• Identify the prompts and responses required to provision network signaling.
• Given a BARS database output, determine the correctness of the programming to process a call.
• Determine the appropriate procedures to communicate with the system using the CLI or - Element Manager via System Manager/UCM.
• Given a customer's dialing plan, determine the parameter to be used for the NARS access code.

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3316x Exam Reference

Avaya 3316X Exam Syllabus Topics: