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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch can have a direct-connect to the CMS
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
D) The switch and CMS can he connected through a network.

2. Which packet is needed to have skill available instead of hunt groups?

A) Premium
B) Standard with EAS
C) Silver
D) Elite with EAS

3. Which command is used to find the current CMS release?

A) pkginfo -x cms
B) pkginfo -p cm
C) pkginfo cms
D) pkginfo -r cms

4. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) Avaya Terminal Emulator is being used on an unsupported operating system.
B) Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D) There is a firewall between the PC and the CMS.

5. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Threshold Adjustment
B) Vector queuing priorities
C) Dynamic Queue Position
D) Service Objective

Solutions: