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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Backup, Restoration and System Upgrades | 20% | - Configuration management - Software and firmware upgrades - Backup and restore procedures - System recovery processes |
| Topic 2: Call Flow Configuration and System Monitoring | 20% | - Call routing and short codes - Voicemail and UCM configuration - Call behavior analysis - System monitoring tools |
| Topic 3: Integrated System Logging and Network Diagnostics | 20% | - SSA and Monitor tools usage - Network and SIP diagnostics - Connectivity troubleshooting - System logging and analysis |
| Topic 4: System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Fault isolation and troubleshooting - Alarm identification and resolution - Performance monitoring |
| Topic 5: Avaya IP Office Platform and Security Administration | 20% | - System administration and management - User and extension configuration - Security settings and policies - Platform architecture and components |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)
A) Development Tracing and Resource View
B) Snapshot Only and Development Tracing
C) Resource View and Selective View
D) Continuous Log and Development Tracing
E) Continuous Log and Snapshot Only
2. When a voicemail message is left for a user, and if the customer is using Embedded Voicemail, where are the voice files held?
A) on the System SD card
B) on the voicemail server
C) on the User PC
D) on the Application Server
3. Time profiles can be used to automate a customer out-of-hours setting. It is also possible to override these times manually to either deactivate or activate the time profile.
To allow the customer to set or clear the time profile, what can you create?
A) Directory Number
B) Hunt Group
C) Time Profile
D) Short Code
4. If a company's internal DNS is down, how can a SIP Remote Worker client register with the IP Office using a Wi-Fi connection?
A) The client can only use the cellular network to register with the IP Office.
B) DHCP can redirect the registration to a backup DNS.
C) The client can use the Internet router/firewall to proxy the IP Office IP address.
D) The client can use FQDN and port forwarding router to access the Internet DNS.
5. A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are acquiring a remote company with 400 users. They want to ensure all IP Office features are available to everyone and maintain Avaya support.
What is the minimum hardware requirement to achieve this?
A) IP Office Server Edition with added software licenses
B) IP Office Server Edition with additional hardware resources
C) IP Office Cloud Edition with added hardware resources
D) IP Office Cloud Edition with added software licenses
Solutions:
| Question # 1 Answer: D,E | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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