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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
A. Participants automatically placed in the video chat when clicking on the chat room.
B. All participants must click on the Join button in the video chat view.
C. Other participants must also click on the Open video call icon.
D. All participants, except the initiator, must click on the Join button in the chat view.
Question 2
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
A. Windows 10 mobile
B. IOS
C. Android
D. EOS
E. Blackberry OS
Question 3
How many types of Genesys Cloud Contact Center Licenses are available?
A. 5
B. 2
C. 3
D. 4
Question 4
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
A. Admin > Account Settings > Organization Settings
B. Admin > Account Settings > Organization Settings > Settings
C. Admin > Account Settings > Organization
Question 5
You can add more than one outbound route to the contact center.
A. False
B. True
Solutions:
| Question 1 Answer: B | Question 2 Answer: B,C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
