CASM Exam Dumps Pass with Updated Dec-2025 Tests Dumps
CASM exam questions for practice in 2025 Updated 42 Questions
Peoplecert CASM Exam Syllabus Topics:
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NEW QUESTION # 10
Which of the following is NOT a goal of Agile Process Improvement?
- A. Confirm ongoing relevancy and value creation
- B. Identify and eliminate waste
- C. Conduct regular reviews of practices and processes
- D. Ensure alignment with other practices and processes
Answer: C
Explanation:
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
Reference:
ITIL 4: Process improvement goals in Agile Service Management.
NEW QUESTION # 11
What is Lean?
- A. A standard for delivering software
- B. A production philosophy that focuses on improving customer value
- C. The DevOps values
- D. A method of work that pulls the flow of work
Answer: B
Explanation:
Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.
A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.
B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.
C . Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.
D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.
Reference:
Lean Thinking by James Womack and Daniel Jones
SAFe Framework: Applying Lean Principles
NEW QUESTION # 12
Who should select the automation tools to do a job?
- A. The Agile Service Management Team
- B. Those with the most knowledge of the job
- C. Agile Practice Owner
- D. Site Reliability Engineer
Answer: B
Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.
NEW QUESTION # 13
Which statement describes the Definition of Done?
- A. From the Sprint Review, a description of what was completed during the Sprint
- B. Items that need to be completed during the Sprint for success
- C. When a Team completes all of their work for a Sprint
- D. Shared understanding of expectations for an increment or backlog item
Answer: D
Explanation:
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.
NEW QUESTION # 14
Which BEST describes the goal of Lean?
- A. To eliminate unnecessary code or functionality
- B. To improve the flow of processes while reducing cost
- C. To improve overall customer value
- D. To remove waste and have fewer defects
Answer: C
Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.
NEW QUESTION # 15
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?
- A. The Agile Service Manager
- B. The Agile Practice Owner
- C. The Product Owner
- D. The Team
Answer: C
Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner
NEW QUESTION # 16
Which is NOT a characteristic of Agile Process Improvement?
- A. Aligning Agile values with processes
- B. Conducting regular reviews
- C. Ensures documentation is updated and comprehensive
- D. Identify and mitigate any constraints affecting the flow of work
Answer: C
Explanation:
Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.
A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.
B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.
C . Incorrect. While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.
D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.
Reference:
Agile Manifesto principle: "Working software over comprehensive documentation." Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.
NEW QUESTION # 17
Intelligent automation requires which initial element?
- A. Resilient process
- B. Intelligent tools
- C. Intelligent process
- D. Resilient technology
Answer: C
Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.
NEW QUESTION # 18
What is a microprocess?
- A. A set of activities for delivering an IT service
- B. All the activities from a customer request to a delivered product or service
- C. A distinct activity that can be defined, designed, implemented, and managed independently
- D. Interrelated activities that take specific inputs and produce specific outputs
Answer: C
Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.
NEW QUESTION # 19
Which is NOT an ITIL Guiding Principle?
- A. Understand and increase the flow of work
- B. Collaborate and promote visibility
- C. Progress iteratively with feedback
- D. Start where you are
Answer: A
Explanation:
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.
NEW QUESTION # 20
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?
- A. The Agile Service Manager
- B. The Agile Practice Owner
- C. The Product Owner
- D. The Team
Answer: C
Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner
NEW QUESTION # 21
What does the Sprint Backlog provide the Agile Service Management Team?
- A. List of requirements that must be met during the Sprint
- B. Both A and C
- C. Ability to be self-managing to meet the Sprint Goal
- D. Description of how to meet the Sprint requirements
Answer: B
Explanation:
The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Reference:
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.
NEW QUESTION # 22
Which of the following is Scrum based on?
- A. Lean
- B. DevOps Principles
- C. Timeboxed iterations
- D. Sequential activities
Answer: C
Explanation:
Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
Reference:
Scrum Guide 2020: Sprints and Timeboxing
NEW QUESTION # 23
Which of the following roles should be included in an Agile Service Management Team?
- A. Customer
- B. Developer
- C. Leader
- D. Designer
Answer: C
Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.
NEW QUESTION # 24
Which of the following are NOT included in a Sprint Review?
- A. Discuss challenges faced
- B. Review the current state of the Practice Backlog
- C. Discuss what went well
- D. Discuss what we will do differently next time
Answer: D
Explanation:
The Sprint Review focuses on inspecting the increment and adapting the backlog, not on identifying improvement actions for the team.
A . Correct. Discussions on successes are part of the Sprint Review.
B . Correct. Challenges faced during the Sprint are addressed in the Sprint Review.
C . Incorrect. Reflection on what to do differently is a key focus of the Sprint Retrospective, not the Sprint Review.
D . Correct. Reviewing the state of the backlog is a central activity in the Sprint Review.
Reference:
Scrum Guide 2020: Sprint Review and Retrospective distinctions.
NEW QUESTION # 25
Which of the following is NOT a microprocess characteristic?
- A. Outputs may be inputs to multiple practices
- B. Provides for small, frequent releases
- C. Each activity delivers its own value
- D. Supports one process
Answer: B
Explanation:
Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:
A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.
B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.
C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.
D . Correct. Microprocesses are often tailored to support specific processes or practices.
Reference:
Agile Process Improvement: Microprocess design principles.
ITIL 4: Process modularity and adaptability.
NEW QUESTION # 26
How does the Agile Service Manager serve the Team?
- A. Ensuring the Team is customer-focused
- B. Removing impediments to their progress
- C. Writing clear user stories
- D. All of the above
Answer: B
Explanation:
The Agile Service Manager primarily serves the team by removing impediments that block progress and ensuring smooth delivery. Let's assess the options:
A . Incorrect. While customer focus is important, this responsibility lies with the Product Owner or similar roles, not primarily the Agile Service Manager.
B . Incorrect. Writing user stories is a responsibility of the Product Owner or team members, not the Agile Service Manager.
C . Correct. The Agile Service Manager supports the team by identifying and eliminating obstacles to ensure their progress and efficiency.
D . Incorrect. While some aspects are relevant, only C accurately reflects the primary role of an Agile Service Manager.
Reference:
Scrum Guide 2020: Role of the Scrum Master in removing impediments.
NEW QUESTION # 27
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