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NEW QUESTION 101
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
- A. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
- B. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate wifi process owners and users to create a current state process map.
- C. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
Answer: C
NEW QUESTION 102
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
- A. Profiles
- B. Salesforce characters
- C. Roles
- D. Users
Answer: D
NEW QUESTION 103
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
- A. Collected pain points from people who follow the existing process
- B. Annotated process flows with modifications to an existing process
- C. Detailed user stories with technical documentation about the existing process
Answer: C
NEW QUESTION 104
An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?
- A. A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
- B. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
- C. A business process map detailing the existing step-by-step Quote-to-Cash process
Answer: B
NEW QUESTION 105
As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?
- A. It defines technical specifications early in the process.
- B. It helps testers determine the most efficient way to validate solutions.
- C. It saves time when prioritizing and implementing functionality.
Answer: B
NEW QUESTION 106
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
- A. Proceed with the workshop as scheduled with the stakeholders who are available.
- B. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.
- C. Hold a one-on-one diagram session with each stakeholder before the workshop.
Answer: B
NEW QUESTION 107
Which of the salesforce app providers will be able to unlock a locked user with their phones?
- A. iOS (App Store)
- B. Android (Google Play)
- C. All of them.
- D. Only those that download the app from the App Exchange.
Answer: A
NEW QUESTION 108
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team.
Which document should help the BA gather this information?
- A. Business analysis plan
- B. Stakeholder analysis
- C. Current state analyst
Answer: B
NEW QUESTION 109
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A. Change Set Development, Org Development, Package Development
- B. Salesforce DX, Flow Builder, Rapid Application Development
- C. Rapid Application Development, Org Development Package Development
Answer: A
NEW QUESTION 110
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
- A. Universal Process Notation (UPN)
- B. Entity Relationship Diagram (ERD)
- C. Cross-functional flowchart
Answer: A
NEW QUESTION 111
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer' mean?
- A. The customer should be responsible.
- B. The customer should be informed.
- C. The customer should be consulted.
Answer: A
NEW QUESTION 112
Which users will be able to reset a Single Sign-On user Password?
- A. Admin and Users with the right permission sets.
- B. The SSO Manager
- C. Users above the SSO user in the role hierarchy.
- D. Only the Admin
Answer: D
NEW QUESTION 113
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?
- A. They export their data back it up locally.
- B. They provide valuable feedback on how they use data.
- C. They implement their data entry workarounds in the system.
Answer: B
NEW QUESTION 114
Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to .capture the software and behavioral requirements of the application?
- A. System requirements specification
- B. Functional requirements specification
- C. Scope statement specification
Answer: A
NEW QUESTION 115
During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.
What should the BA do next?
- A. Decompose and model the business processes, and identify testing procedures to calculate new values.
- B. Present recommendations from testing to determine if improvements should be made to the underlying implementation.
- C. Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
Answer: B
NEW QUESTION 116
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
- A. Shadow an operations team member at the CK distribution facility.
- B. Review future state distribution processes for CK.
- C. Explore how retailers similar to CK handle distribution.
Answer: C
NEW QUESTION 117
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
- A. Update page layouts in production.
- B. Create a test plan for each web browser.
- C. Confirm steps to reproduce the issue.
Answer: C
NEW QUESTION 118
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
Case Creation
* Case Triage
* Case Assignment
* Case Management
* Case Closure
Which key attributes should the BA look for when reviewing the process maps?
- A. Cost, timeline, risks, requirements, and opportunities
- B. Case sources, types, volumes, priorities, and reasons
- C. Audiences, scope, inputs, outputs, and resources
Answer: B
NEW QUESTION 119
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
- A. A first pass, simple sketch of an idea
- B. A polished, proven solution
- C. A model of a final proposed product
Answer: A
NEW QUESTION 120
Which permission is required to create, delete, refresh or activate a Sandbox?
- A. Sandbox Editor
- B. Environment Manager
- C. Manage Sandbox
- D. System Administrator
Answer: C
NEW QUESTION 121
Universal Containers is implementing a Salesforce solution that's designed to transform its customer service division. During sprint planning, it was determined that the development team would be able to successfully deliver all remaining work items. However, due to unplanned delays, the development team is now at risk of being unable to complete the work items.
The project manager has asked for the business analyst's (BA) help to prioritize the remaining work items. The development team has 16 hours of capacity remaining and is focused on launching a minimum viable product (MVP) of the customer service solution as soon as possible.
Which work items should the BA prioritize with the remaining 16 hours of development capacity?
US-4008 and US-4009
- A. US-4008 and US-4009
- B. US-4007 and US-4009
- C. US-4009 and US-4010
Answer: B
NEW QUESTION 122
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
- A. Universal Process Notation (UPN)
- B. Unified Modeling Language (UML)
- C. Business Process Modeling Notation (BPMN)
Answer: A
NEW QUESTION 123
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