Pass Microsoft MB-240 Exam with Guarantee Updated 161 Questions

Latest MB-240 Pass Guaranteed Exam Dumps Certification Sample Questions

NEW QUESTION # 63
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request.
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 64
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create a requirement group template.
2 - Associate an incident type to the requirement group template.
3 - Add the incident tyhpe to a work order.
4 - Book the work order.

NEW QUESTION # 65
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?

• A. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• B. Update the mobile offline profile to include the users that require access.
• C. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• D. Update the mobile offline profile to include the correct Field Service security roles.

Answer: A

NEW QUESTION # 66
Drag and Drop Question
You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 67
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation

NEW QUESTION # 68
You are managing your organization's assets.
You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site.
How should you structure the system to manage this request?

• A. Create a detailed service account tree.
• B. Attach a detailed map of the asset's location to the work order.
• C. Attach a functional location to each asset.
• D. Ensure each asset is properly geo-coded.

Answer: C

NEW QUESTION # 69
You are scheduling a customer for preventative maintenance performed on a predictable schedule.
The customer wants the work performed within two (2) days of the 15th of each month, and an Agreement has already been created.
Which three elements of the booking setup are valid? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Auto Generate Work Order = Yes
• B. Preferred Resource contains data
• C. Preferred Resource either contains data or is blank
• D. Pre-Booking Flexibility = 2 and Post Booking Flexibility = 2
• E. Auto Generate Work Order = No

Answer: A,C,D

NEW QUESTION # 70
You need to provide agents with a checklist of actions to complete as part of a work order. The duration of these actions must roll up to the work order.
Which record type should you use?

• A. incidents
• B. service activities
• C. service tasks
• D. time entries

Answer: C

NEW QUESTION # 71
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?

• A. Create the necessary sub-status values.
• B. Edit the existing system status field values.
• C. Create the necessary service task values.
• D. Create the necessary system status values.

Answer: A

NEW QUESTION # 72
You are a Contoso, Ltd. dispatcher for Dynamics 365 Field Service application.
A technician's mobile phone is having difficulties, and the Field Service Mobile app will not open.
The technician is headed to a work site and needs directions.
How can you provide the technician with directions?

• A. Click Geo Code from the Booking record.
• B. Click Geo Code from the Work Order record.
• C. Click on Get Driving Directions from the Work Order record.
• D. Click on Get Driving Directions from the Actions menu on the Schedule Board.

Answer: D

NEW QUESTION # 73
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

• A. Scheduling Method is not set to Optimize.
• B. Optimize Schedule field is not set to Yes.
• C. Start Location and End Location fields are not the same.
• D. Work Hours is not properly configured for days being optimized.
• E. The Work Location field is not set to Onsite.

Answer: A,B,C

NEW QUESTION # 74
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You configure the Scheduler Settings to the scenario.
Does this meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION # 75
The company has hired a new manager to set up and configure Field Serviceto automatically schedule workorders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

• A. Enable Resource Scheduling Optimization.
• B. Assign the Field Service-Administrator security role to the RSO user.
• C. Add the RSO dispatcher role to a dispatcher.
• D. Set Connect to Maps as Yes.
• E. Add RSO to the profile Field Service-Administrator.

Answer: A,D,E

NEW QUESTION # 76
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create a new requirement group template and requirement group, inicating...
2 - Add the requirement group to the Miltiple Room Remodel incident type.
3 - Createa a work order with the Multiple Room Remodel incident type.
4 - Select a time slot, and then select Book to book the resouorce.
5 - Filter the Quick Book pop-up window to the desired date window.

NEW QUESTION # 77
You are setting up assets for a customer.
The VP of Field Service wants to have greater visibility to all the serialized components of an asset in a hierarchical view.
Solution: You create Asset Properties to describe each component for viewing in a hierarchy.
Does this meet the goal?

• A. Yes
• B. No

Answer: B

NEW QUESTION # 78
You need to create a Preventative Maintenance Agreement that meets Contoso standards and requirements.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create an agreement with the PM incident selected.
2 - Add two agreement schedules...
3 - Set agreement to Active.
4 - Set Auto Generate Work Order to Yes.
5 - Set INvoice Recurrence to Monthly, recur every 3 Months.

NEW QUESTION # 79
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